Replacement and Return Policy
Return Conditions:
- Products can be returned within 3 days from the date of purchase, provided they are unused, in their original packaging, with all accessories and the original invoice.
- Returns will not be accepted for products that have been damaged, modified, installed, or programmed.
Replacement Conditions:
- Products can be replaced within 7 days from the date of purchase if a manufacturer defect is confirmed by the company.
- The product must be returned with all its accessories and in its original packaging.
Warranty and Maintenance:
- All surveillance cameras come with a two-year warranty against manufacturing defects. The warranty does notcover damages resulting from misuse or external factors.
- Products covered under warranty will be repaired free of charge, while customers will bear repair costs for out-of-warranty products.
Exclusions from Return and Replacement:
- Products damaged due to incorrect installation or misuse.
- Products that have been modified or had components tampered with.
- Pre-installed software and systems, unless a technical defect prevents the device from functioning.
Replacement and Return Procedures:
- Customers must provide the original purchase invoice.
- Products will be inspected by specialized technicians before approval for return or replacement.
- Refunds will be issued using the original payment method or as a store credit, according to company policy.
